LEADERSHIP MANAGEMENT TRAINING — EFFECTIVE COMMUNICATION METHODOLOGIES TO DESIGN AND DELIVER ENTERPRISE DEVELOPMENT PROGRAMS

Verbal andnon-verbal communication is core to conflict management training, leadership management training, customer service training, train the business mentor and facilitation training for project managers. Competency-Based Training and Performance Development describes the process for tailored or custom design programs.

LEADERSHIP MANAGEMENT TRAINING AND SKILL DEVELOPMENT CURRICULUM

’s Leadership Management Training and Skill Development Curriculum is deployed in the context of established strategy and/or current strategic activity and/or as stand-alone training to achieveeffective communication methodologies and transformational leadership behaviors. Our ready-made, on-the-self training is geared to nurture and grow the leaders of tomorrow.

SKILLS FOR EXECUTIVES, MANAGERS, AND TEAM LEADERS

These skills build verbal and non-verbal communication and behavioral competence and confidence in fostering positive interactions for win-win outcomes. The focus of this skill set is to promote team leadership, employee accountability, and empowerment. The ‘manager’ acts as coach and leader to build a work environment which promotes participation and ‘Doing The Right Thing, The Right Way’ in a values-driven, customer- and process-focused context. Our job is to nurture and grow the future leaders of the world.

THE FOUNDATION SKILLS SERIES:

Doing The Right Thing, The Right Way: Focus on Customer Service — This module is an awareness-building foundation that makes sure participants know what the Right Thing is and what they can do to make it a reality. It establishes a case for action, communicates concepts, and raises awareness by focusing on the enterprise products and services from the customer’s point-of-view. It emphasizes the need to exceed customer expectations in support of enterprise vision, values, culture, culminating in a Blueprint for Success Action Plan.

Doing The Right Thing, The Right Way: Focus on Leadership Keys To Success — This module first covers the key aspects of a leader’s role in customer-, process-, and people-focus. It empowers employees, builds commitment, and sustains momentum. It articulates the key strategies for consistently improving leadership at every level by Doing The Right Things, The Right Way. The second half of the module shows how everyone can use the four keys to success to create a climate of cooperation, idea sharing, and working together for a common purpose. The keys provide a set of behaviors for putting the enterprise’s values into practice, in support of the vision and culture.

Listening — This is the first of two critical communication modules truly required both for transformational leadership and for managerial excellence. Our EARS model and skill practice instil Listening skills in leaders at whatever level, be it individual contributor or executive.

Questioning — The second of our communication modules builds on Listening and is consistent with our sales questioning model. The IDEA model and skill practice instil Questioning skills and enhance Listening skills.

Customer Expectations — This module stresses that The Right Thing begins and ends with the customer, whether internal or external. Using our CARE model, participants learn to uncover customer expectations, create partnerships with customers, and devise plans to meet requirements and meet or exceed expectations, thus setting the groundwork for efficient, pleasant, and effective work and human transactions.

Satisfying Customers — Having confirmed clear expectations, we expect those to be satisfied, resulting in happy customers. Our TRUST–T model helps set that direction. But, if we should need to satisfy dissatisfied customers whose expectations have not been met, especially those who might even be abusive, we have our N-RAGE model for the skill of resolving dissatisfaction by diffusing customer annoyance and refocusing on the resolution of the problem.

THEPERFORMANCE MANAGEMENT SKILLS SERIES:

Praising Performance — This deals with shaping desired future performance or behavior. We believe recognition and reward are highly valued tools for performance improvement. We introduce the skill of giving positive feedback through our HEART model and, equally importantly, how to receive recognition through our DART model.

Constructive Criticism — Here we deal with constructively handling undesired performance or behavior. We believe it’s essential to learn how to deliver objective, honest and meaningful feedback effectively to others. Since it can be difficult to provide or receive negative feedback, we offer two skill models: DARE (to provide) and TRIPLE-A (to receive).

Constructive Confrontation — We believe conflict arises from clashes of perceptions, goals, and/or values in an arena where people care about outcomes. It must be managed carefully and constructively in every direction regardless of level, power, or who initiates the constructive confrontation process. Our ADDRESS model teaches confrontation skills to whomever takes on the leadership role of addressing conflict.

Handling Emotional Behavior — This module focuses on the knowledge, skills, and importance for all employees at all levels to work together, across functions, to make decisions to improve the enterprise. It provides the skills for dealing successfully with emotional behavior.

Coaching For Success — This module deals with instruction, correction, and redirection to maximize enterprise performance. We believe, if properly delivered, it’s emotionally neutral rather than negative, is an integral tool in teaching and developing others, and is usually greeted with gratitude rather than resistance. Here we introduce our REDPOP (instruction) and COACH (correction/redirection) models.

THE RIGHT THING, THE RIGHT WAY SKILLS SERIES:

Problem-Solving Model — Here we provide a basic problem-solving process to analyze problems and find solutions. It provides skills to avoid getting derailed in the problem-solving process and jumping to wrong solutions. It explores the creation of action plans and following up to keep on track.

Problem-Solving Tools — This provides skills to measure and solve problems. It explores ways to collect, analyze, and display data; build creative solutions in individual and team settings; and expand thinking to get beyond roadblocks.

Improving The Way We Do Work — This provides a step-by-step method on how to analyze a work process and uncover opportunities for improvement to exceed customer expectations. This can stand on its own or be used in concert with our strategic process consulting interventions.

Leading Meetings — This prepares leaders to focus on the process of the meeting as well as the content of the problem or issue while managing the flow of both.

Making Decisions — This provides a decision-making model and shows when and how to lead a group through the consensus process and gain agreement and commitment.

Managing Team Performance — This provides the skills needed to decide when a team is ready to take on the tasks and responsibilities a manager previously handled, and to prepare the team withcoaching/training to successfully take on the tasks and responsibilities so they can Do The Right Thing, The Right Way.

SKILLS FOR INDIVIDUAL CONTRIBUTORS AND TEAM MEMBERS

These skills provide a strong verbal and non-verbal communication and behavioural foundation for individual contributors or team members to respond positively and proactively to opportunities to Do The Right Thing, The Right Way. Individual contributors learn the relationship of customer and supplier and the impact of building strong, positive customer relationships - both internal and external. The focus is on empowerment, accountability, and improvement in the context of effective communication methodologies and transformational leadership behaviors. Our job is to nurture and grow thefuture leaders of the world.

THE FOUNDATION SKILLS SERIES:

Doing The Right Thing, The Right Way: Focus on Customer Service — This module is an awareness-building foundation that makes sure participants know what the Right Thing is and what they can do to make it a reality. It establishes a case for action, communicates concepts, and raises awareness by focussing on the enterprise products and services from the customer’s point-of-view. It emphasizes the need to exceed customer expectations in support of enterprise vision, values, culture, culminating in a Blueprint for Success Action Plan.

Doing The Right Thing, The Right Way: Focus on Leadership Keys To Success — This module first covers the key aspects of an Individual Contributor’s or Team Member’s role in customer-, process-, and people- focus. It helps them appreciate the value of exceeding customer expectations, of building partnerships with customers, focusing on work processes, and solving problems. It articulates the key strategies for consistently improving leadership at every level by Doing The Right Things, The Right Way. The second half of the module shows how everyone can use the four keys to success to create a climate of cooperation, idea sharing, and working together for a common purpose. The keys provide a set of behaviors for putting the enterprise’s values into practice, in support of the vision and culture.

Understanding Clearly — There are two critical skills truly required both for transformational leadership and for managerial excellence. First, our EARS model and skill practice instil Listening skills in leaders at whatever level, be it individual contributor or executive. The second skill builds on Listening and is consistent with our sales questioning model. Our IDEA model and skill practice instil Questioning skills and enhance Listening skills to enable getting correct information.

Customer Expectations — This module stresses that The Right Thing begins and ends with the customer, whether internal or external. Using our CARE model, participants learn to uncover customer expectations, create partnerships with customers, and devise plans to meet requirements and meet or exceed expectations thus setting the groundwork for efficient, pleasant, and effective work and human transactions.

THE PERFORMANCE MANAGEMENT SKILLS SERIES:

Praising Performance — This deals with shaping desired future performance or behavior. We believe recognition and reward are highly valued tools for performance improvement. We introduce the skill of giving positive feedback through our HEART model and equally importantly, how to receive recognition through our DART model.

Making Your Point — This module provides skills to confidently express your thoughts and ideas. Participants learn techniques for planning, organizing, and delivering results-oriented messages in situations ranging from informal discussions to formal presentations.

Handling Change — Participants learn the skills in taking an active role in helping themselves and the enterprise to adapt to change. They learn to understand the reasons behind change and to become proactively involved rather than be victims.

Peer Coaching — This module deals with instruction, correction, and redirection to maximize enterprise performance. We believe, if properly delivered, it’s emotionally neutral rather than negative, is an integral tool in teaching and developing others, and is usually greeted with gratitude rather than resistance. Here we introduce our REDPOP (instruction) and COACH (peer coaching for correction/redirection) models.

THE RIGHT THING, THE RIGHT WAY SKILLS SERIES:

Problem-Solving Model — Here we provide a basic problem solving process to analyze problems and find solutions. It provides skills to avoid getting derailed in the problem solving process and jumping to wrong solutions. It explores the creation of action plans and following up to keep on track.

Problem Solving Tools — This provides skills to measure and solve problems. It explores ways to collect, analyze, and display data; build creative solutions in individual and team settings; and expand thinking to get beyond roadblocks.

Participating in Meetings — This provides the skills to show people how to contribute ideas and encourage others to do so. Participants learn the value of getting better solutions through cooperative action and of taking initiative in problem solving or issue resolution to make a difference in the workplace by Doing The Right Thing, The Right Way.

Making Decisions — This provides a decision making model and shows when and how to use the consensus process and gain agreement and commitment.

Playing on the Team — This module provides the skills to overcome issues that erode team relationships and how to pull groups together into cohesive, results-oriented units.

SKILLS FOR INDIVIDUAL CONTRIBUTORS AND TEAM MEMBERS

We offerbusiness management systems and training consulting services designed to create world-class customers and training andmanagement consulting services customized to your needs. LXLeadership Management Training at every enterprise level emphasizes effective communication methodologies and practical verbal and non verbal communication skills and transformational leadership behaviors - whether in the context of customer service, facilitation,project management, conflict management, change management, or some other arena of organizational development. We emphasize transformational leadership because we believe it is everyone's job to lead, excel, and continuously improve - not just that of those with title of leader, manager, CEO. It's everyone's job to develop him- or herself and others into future leaders of the world.

For state of the artperformance management and to train the business mentor and align thinking across the enterprise with vision, values, andmission statements; strategy; and proactive solutions requires a competency based training approach against competency profiling and leadership skills analysis yet coupled withprocess intensification, productivity portfolio measurements, and continuous improvement.

That's our value proposition to our network and of alliances and colleagues. Come join us so that:

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LXConsultants: New York, Toronto, Boston, Atlanta, Washington, LA, London, Denver, Athens, Munich, Paris.

LX Consulting’s Leadership Management Training and Skill Development Curriculum is deployed in the context of established strategy and/or current strategic activity and/or as stand-alone training to achieve effective communication methodologies and transformational leadership behaviors. Our ready-made, on-the-self training is geared to nurture and grow the leaders of tomorrow.